Question 1

What is E-Visiton?

Accepted Answer

E-Visiton is Kosovo's local discovery platform. It brings together cities, verified businesses, E-Menu, E-Catalog, E-Stay accommodations, trip offers, local guides, traditional foods, and community stories — all in one place.

Question 2

Is E-Visiton a government tourism website?

Accepted Answer

No. E-Visiton is an independent Kosovo platform built to help travelers, locals, and diaspora visitors discover real businesses, places, food, and experiences — not an official government tourism portal.

Question 3

Is E-Visiton free for travelers?

Accepted Answer

Yes. Travelers can browse cities, businesses, guides, traditional foods, blog stories, travel offers, and the E-Stay marketplace for free. Some business add-ons, E-Stay bookings, E-Trip bookings, and coin top-ups involve payments handled through Stripe.

Question 4

What Kosovo cities can I explore on E-Visiton?

Accepted Answer

E-Visiton covers all 38 Kosovo municipalities. You can explore cities such as Prishtina, Prizren, Peja, Gjakova, Gjilan, Ferizaj, Mitrovica, and many more through the Cities page .

Question 5

Who is E-Visiton for?

Accepted Answer

E-Visiton is for travelers, locals, diaspora visitors, local businesses, guide writers, food contributors, tourism agencies, and partners who want practical, community-focused Kosovo discovery.

Question 6

Can E-Visiton help me plan a trip to Kosovo?

Accepted Answer

Yes. Browse by city, compare businesses, read local guides, discover traditional food, explore trip offers, search accommodations on E-Stay, and use the AI assistant for personalized recommendations before you visit.

Question 7

How do I search for places, businesses, guides, or food?

Accepted Answer

Use the Discovery menu or visit dedicated sections: Cities , Businesses , Local Guides , Travel Offers , Traditional Foods , and E-Stay . You can also browse everything city by city.

Question 8

What can I find on a city page?

Accepted Answer

Each city page shows local businesses grouped by category (boosted businesses appear first), practical discovery context, live weather, and regional safety and emergency contact information to help you plan your visit.

Question 9

Can I use E-Visiton on my phone?

Accepted Answer

Yes. E-Visiton is a responsive website that works on modern phones, tablets, laptops, and desktop browsers. E-Menu and E-Catalog pages are especially optimized for mobile scanning via QR codes.

Question 10

Can I save favorite businesses?

Accepted Answer

Yes. Logged-in users can save favorite businesses and return to them from the Favorites page . E-Menu and E-Catalog also support browser-based favorites on their standalone pages.

Question 11

What is the E-Visiton blog?

Accepted Answer

The Blog publishes platform stories, Kosovo travel notes, updates, and community-focused content beyond individual business listings.

Question 12

How does the newsletter work?

Accepted Answer

You can subscribe from the homepage or footer with your email to receive curated Kosovo updates — new city highlights, businesses, guides, travel offers, and traditional food features. Manage preferences through messages you receive or contact support.

Question 13

Does E-Visiton replace direct contact with businesses?

Accepted Answer

No. E-Visiton helps you discover and compare options, but you should still confirm opening hours, availability, prices, meeting points, and safety details directly with the business or trip organizer before visiting or booking.

Question 14

What is E-Menu?

Accepted Answer

E-Menu is a digital menu product for restaurants, cafés, and bars on E-Visiton. Businesses get a mobile-friendly menu page with categories, item variants, today's opening hours, and contact options — accessible via QR code or direct link.

Question 15

How do customers access a business E-Menu?

Accepted Answer

Each active E-Menu has a public page at /menu/your-business-slug . Customers can scan the business QR code, open the link from the business profile, or share it on social media.

Question 16

Can businesses scan a photo of their menu with AI?

Accepted Answer

Yes. From the business dashboard, E-Menu subscribers can upload a photo of a physical menu and use AI scanning to help extract items and prices faster during setup.

Question 17

How much does E-Menu cost?

Accepted Answer

E-Menu is a business add-on at €5.00/month , separate from the E-Visiton Pro subscription. Subscribe from the Add-ons section in the business dashboard .

Question 18

What is E-Catalog?

Accepted Answer

E-Catalog is a digital product catalog for businesses that sell physical products — such as tile companies, construction suppliers, doors and windows showrooms, and e-commerce stores. It includes categories, product search, featured items, specs, and contact CTAs.

Question 19

How is E-Catalog different from E-Menu?

Accepted Answer

E-Menu is built for food and drink menus with variants and daily hours. E-Catalog is built for product listings with specs, pricing types (fixed, from, per m², on request), and showroom-style discovery. They serve different business types.

Question 20

How do customers access a business E-Catalog?

Accepted Answer

Each active catalog has a public page at /katalog/your-business-slug . Businesses share it via QR codes on shop windows, showrooms, or social media.

Question 21

How much does E-Catalog cost?

Accepted Answer

E-Catalog is a business add-on at €5.00/month . Subscribe from the Add-ons section in the business dashboard after you have an active business profile.

Question 22

What is E-Stay?

Accepted Answer

E-Stay is E-Visiton's accommodation marketplace. Travelers can search and book stays such as hotels, villas, apartments, guesthouses, lodges, and cabins across Kosovo. Host businesses manage rooms, availability, and bookings from their dashboard.

Question 23

Can I book accommodation directly on E-Visiton?

Accepted Answer

Yes. On E-Stay room pages you can check availability, select dates and guests, and complete an online booking with Stripe payment — when the property has active availability and booking enabled.

Question 24

How do hosts manage E-Stay?

Accepted Answer

Businesses subscribe to the E-Stay add-on, set up property details and rooms, manage an availability calendar, receive bookings in their dashboard, and can request payouts to a verified IBAN.

Question 25

How much does E-Stay cost for businesses?

Accepted Answer

E-Stay is a business add-on at €7.00/month , with a promotional first 2 months free offer. It is separate from the E-Visiton Pro subscription.

Question 26

What are travel offers (E-Trips) on E-Visiton?

Accepted Answer

Travel offers are trips and tours published by tourism agencies and operators on E-Visiton. Browse them on the Travel Offers page or discover city-specific trips on Guides & Travel .

Question 27

How is an E-Trip booking different from E-Stay?

Accepted Answer

E-Stay bookings are online reservations with Stripe payment for accommodations. E-Trip travel offers now use secure Stripe checkout too: choose the trip, enter traveler details, pay online, and receive a booking reference after payment succeeds.

Question 28

What is a trip confirmation code?

Accepted Answer

Paid E-Trip bookings receive a booking reference after Stripe payment succeeds. Older request-style trip leads may still have confirmation codes that can be checked from the Travel Offers page.

Question 29

How much does the Trip Offers add-on cost?

Accepted Answer

The Trip Offers add-on is €5.00/month for businesses. It includes an itinerary builder, unlimited trip listings, city explore visibility, paid booking management, and manual payout workflows.

Question 30

What is the difference between Local Guides and Guides & Travel?

Accepted Answer

Local Guides are editorial, multi-section stories with routes, map points, and practical city discovery content written by approved contributors. Guides & Travel is a city-based hub for discovering published trip offers from tourism businesses — not the same as guide articles.

Question 31

What are Traditional Foods on E-Visiton?

Accepted Answer

The Traditional Foods section documents Kosovo's food heritage — dishes, stories, ingredients, serving notes, and where to try them — curated by approved food contributors and the editorial team.

Question 32

How do I become a guide writer on E-Visiton?

Accepted Answer

Create an account on the login page , choose the guide writer role, and complete your profile. Your application stays pending until the E-Visiton team approves it. Once approved, use the Guide Dashboard to create drafts and submit guides for review.

Question 33

How do I become a food contributor?

Accepted Answer

Sign up as a food contributor on the login page, complete your profile, and wait for admin approval. Once approved, use the Food Contributor Dashboard to draft traditional food entries and submit them for editorial review before they go live.

Question 34

What happens after I submit a guide or food entry?

Accepted Answer

Submitted content goes through an editorial review process. Admins can publish, request changes, or reject submissions. Published guides may require a change request for future edits. Approved contributors can download a certificate from their dashboard.

Question 35

Can the AI assistant publish guides for me?

Accepted Answer

No. The AI assistant helps you discover Kosovo and find recommended businesses — it does not create, edit, or publish guides, food entries, menus, or catalogs. All published content goes through contributor dashboards and editorial review.

Question 36

What is the E-Visiton AI assistant?

Accepted Answer

The floating chat on every page connects you to the E-Visiton AI assistant. It helps with Kosovo discovery, platform questions, and finding the right businesses, guides, food, trips, or stays for your needs.

Question 37

How does the AI recommend businesses?

Accepted Answer

The assistant uses real platform signals to highlight strong local options — including businesses with more views, more reviews, higher engagement and clicks, active verified profiles, and businesses that boost their visibility with EV-Coins. Recommendations help you discover trusted, active listings faster.

Question 38

Can the AI help me book or contact a business?

Accepted Answer

The assistant can point you to the right business profile, E-Menu, E-Catalog, E-Stay listing, or travel offer — but final booking, pricing, and availability should always be confirmed on the relevant page or directly with the business.

Question 39

How do I talk to a real person?

Accepted Answer

Open the support chat and escalate to a live agent when available. You can also reach E-Visiton via WhatsApp (+383 43 548 009), email, or the Contact page .

Question 40

How can I list my business on E-Visiton?

Accepted Answer

Create an account on the login page , choose the business owner role, and complete your profile from the business dashboard. For partnership inquiries, use the Collaborate page .

Question 41

What is included in E-Visiton Pro?

Accepted Answer

Pro plans unlock the full business dashboard, unlimited QR code generation, local search visibility, analytics overview, and bonus E-Tokens. Plans: €8/month (5 E-Tokens), €40/6 months (10 E-Tokens), €70/year (25 E-Tokens). See full details on the Pricing page .

Question 42

What is the difference between Pro and add-ons?

Accepted Answer

Pro is the core business subscription for your profile, dashboard, search visibility, and E-Tokens. Add-ons (E-Menu, E-Catalog, E-Stay, Trip Offers) are separate monthly products that unlock specific digital tools. You need an active business profile; Pro is recommended for full visibility.

Question 43

How do EV-Coins and boosts work?

Accepted Answer

EV-Coins (E-Tokens) are used to boost your business listing for premium placement — top of search results, a boosted badge, and featured spots such as the homepage banner. Boosts cost 5 EV-Coins per day . Canceling an active boost does not refund spent coins. Top up coins from your dashboard.

Question 44

Can I use Google sign-in?

Accepted Answer

Yes. Google sign-in is available on the login page when configured. After signing in, choose or confirm the account role that fits you (traveler, business, guide, or food contributor).

Question 45

How do I create an E-Visiton account?

Accepted Answer

Go to the login page , create an account, verify your email if requested, and choose your role: traveler, business owner, guide writer, or food contributor.

Question 46

How do I reset my password?

Accepted Answer

Use the password reset option on the login page, enter your account email, and follow the instructions sent to your inbox.

Question 47

How are payments handled?

Accepted Answer

Business subscriptions, add-ons, E-Stay bookings, E-Trip bookings, and coin top-ups are processed through Stripe where available. E-Visiton does not store full card details on its own servers for Stripe payments.

Question 48

Will I receive a receipt after payment?

Accepted Answer

Yes. Successful payments can generate confirmation and receipt information by email or inside your account area, depending on the purchase type.

Question 49

Can I request a refund?

Accepted Answer

Refund handling depends on the product, plan, offer, and timing. Review the refund policy or contact support for a specific case.

Question 50

How does E-Visiton keep listings trustworthy?

Accepted Answer

E-Visiton focuses on clear business profiles, real local context, review signals, editorial review for guides and food content, and platform moderation. Always confirm important details directly before booking or visiting.

Question 51

Can I leave reviews?

Accepted Answer

Yes. Reviews help travelers understand local businesses and help the community identify strong, active listings. Businesses can also engage with review feedback through their dashboard.

Question 52

What should I do if information looks wrong?

Accepted Answer

Contact E-Visiton through the Contact page or support chat. For urgent booking or safety questions, contact the business or trip organizer directly as well.

Question 53

How is my personal data protected?

Accepted Answer

E-Visiton explains data collection, cookies, account data, and user rights in the Privacy Policy .

Question 54

What is the E-Visiton Legacy Program?

Accepted Answer

The Legacy Program is a community-focused initiative supporting Kosovo visibility, cultural heritage, sustainable discovery, and long-term local impact. Businesses, diaspora members, contributors, and partners can get involved.

Question 55

Where can I find Terms, Privacy, and Cookie policies?

Accepted Answer

Read the Terms and Conditions , Privacy Policy , and Cookie Policy for full platform rules and data practices.

E-Visiton FAQs